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  RMA Return For Repair Policy

In order to provide you the best service, please read the RMA Return for Repair Policy below:
A. For Systems or Servers:
 1. If a whole system is returned for repair:
RMA department can only service Supermicro servers or systems that were entirely assembled in a Supermicro facility.
The entire system must be shipped to Supermicro in its original pre-opened condition.
RMA request shall be denied if any extra part(s) or component(s) were installed in the system by the customer.
RMA request shall be denied if any part(s) or component(s) is shipped to Supermicro in error.
 2. All arriving RMA items shall be inspected. Supermicro shall hold no responsibility for any missing part(s), nor shall it be responsible for damages to the system as a result of shipment. Customers shall be notified should any missing or damaged part(s) is discovered from inspection.
 3. Supermicro shall not be responsible for, nor will it service part(s) or accessories that were not pre-installed in the system by Supermicro.
 4. Supermicro shall not be responsible for, nor will it service system/server damages caused by component(s) that were not pre-installed in the system by Supermicro.
 5. Supermicro shall not service a system/server if any damage-causing parts/components is excluded in the shipment.
 6. Supermicro shall fix and return the system/server to the customer in the same fashion or packaging as it was received.
 7. Available warranty shall be applied to the RMA cost of the server. Customer shall be notified should any additional charge or component replacement is required.

 
B. For Motherboards:
 1. Supermicro shall not be responsible for, nor shall it service any accessories shipped with the motherboard.
 2. Supermicro shall not be responsible for any damage as a result of abuse or improper handling by customer, nor by improper shipment packaging.
 3. Motherboard shall be returned to the customer "as is" if the motherboard is not repairable or if a part required for repair has been discontinued.
 4. Available warranty shall be applied to the RMA ccost of the motherboard. Customer shall be notified should any additional charge or component replacement is required.
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