Prior to submitting an RMA request, please note: • Prior to returning merchandise, YOU MUST OBTAIN AN RMA NUMBER from Supermicro's RMA Department. • Your RMA number must be clearly marked on the outside of the box. Returned products with no RMA number visible on the box may be returned. • For indirect customers and end-users, we recommend contacting your distributor or reseller for RMA service. • In order for us to provide you with the best possible service please describe your problem in as much detail as possible. • IF THE PRODUCT HAS BEEN ABUSED, IMPROPERLY USED OR ALTERED WITHOUT AUTHORIZATION, THE RMA NUMBER WILL BE VOIDED AUTOMATICALLY. THE MERCHANDISE WILL THEN BE RETURNED TO CUSTOMER AT THEIR OWN EXPENSE. • You may request an RMA by e-mailing customerservices@supermicro.co.uk. • For more information, you may consult our RMA FAQ page.